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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Coordinate practice admissions
   • Schedule appointments and other practice procedures
   • Advise animal owners on patient intake and pre-treatment procedures for specific periods
   • Answer routine and non-routine enquiries
   • Send or set reminders for appointments
   • Consult veterinarian on relevant details and convey the intended actions to the client
2. Compile patient and client histories
   • Identify patients according to species, breed and permanent identification features
   • Retrieve and update existing client and patient histories
   • Establish new client and patient records
3. Undertake admission procedure
   • Complete admission documentation
   • Carry out preliminary examination, handling animal to minimise stress
   • Explain procedure to client
4. Provide veterinary nursing care
   • Use triage procedures for all admissions
   • Recognise and report emergency situations to veterinarian, in line with practice procedures
   • Recognise need for isolation
   • Use appropriate personal protective equipment for the veterinary nursing care required
   • Recognise and report signs of pain
   • Apply animal first aid measures to sustain life and to minimise pain as required, under the supervision of a veterinarian
   • Provide support to the veterinarian
5. Provide grief support to clients
   • Identify client needs in consultation with the veterinarian
   • Provide sympathy and comfort to the client
   • Identify level of grief and take appropriate action
   • Use varied techniques in communicating with the client and providing support
   • Manage own stress and fatigue
6. Implement discharge procedures as directed by veterinarian
   • Carry out final checks on vital signs and record results in patient record
   • Clean, groom and prepare patient for discharge
   • Transfer the animal back to its owners
   • Provide home care advice to the client, including medication needs, wound management, nutrition, pain management exercise and veterinary review for routine and non-routine procedures